2026 Spring Customer Survey

OFFICIAL RULES

NO PURCHASE NECESSARY TO WIN

THIS PROMOTION IS OPEN ONLY TO LEGAL RESIDENTS OF THE 50 UNITED STATES AND THE DISTRICT OF COLUMBIA WHO ARE AT LEAST 18 YEARS OF AGE OR OLDER OR THE LEGAL AGE OF MAJORITY IN THEIR JURISDICTION OF RESIDENCE AT TIME OF ENTRY.

VOID OUTSIDE THE GEOGRAPHIC ELIGIBILITY LISTED ABOVE AND WHERE PROHIBITED.

  1. HOW TO ENTER: Beginning on Wednesday, April 8 at 12:00 PM EDT through Wednesday, April 22 at 11:59 AM EDT, entries accepted here: https://smsresearch.questionpro.com/t/AWs14Z7swn?custom1=1. No purchase necessary, the linked digital form will also collect information and entries for alternative method of entry. There is no limit on the number of entries. Use of any automatic, programmed, or similar entry method or entering more than the number of times permitted will void all entries and result in disqualification. You may not enter more times than indicated by using multiple email addresses, identities, or devices in an attempt to circumvent these Official Rules (these “Rules”).

  2. ELIGIBILITY: Open to residents of the 50 United States and the District of Columbia who at time of entry are 18 years of age or older or the legal age of majority in their jurisdiction of residence at time of entry. Employees and non-employee workers (e.g., consultants and contractors) of Sport Squad, Inc., which does business as JOOLA (referred to in these rules as the “Sponsor,” “JOOLA,” “we,” or “us”), and each of their respective parent companies, affiliated entities, subsidiaries, advertising, promotion, and internet agencies, sponsored athletes, suppliers and any other companies engaged in the development, administration, production, fulfillment, or distribution of materials for this Sweepstakes, and the immediate families and individuals living in the same households, whether related or not, of the above, are not eligible to enter or win a prize. By participating in the Sweepstakes each entrant agrees to be bound by these Rules and by JOOLA’s decisions, which are final and binding in all matters related to this Sweepstakes. This Sweepstakes is void outside the geographic eligibility listed above and where prohibited or restricted by law, and is subject to all applicable federal, state, and local laws and regulations.

  3. DRAWING: A random drawing will be conducted on Friday, April 24 by JOOLA to select the winner from among all eligible entries received. Odds of winning depend on the number of entries received. Potential winner will be notified email from JOOLA employee. The potential winner must respond with all required information within 48 hours of email being sent. Failure to respond within the applicable time period will result in forfeiture of prize and JOOLA will award the prize to an alternate winner. If a potential winner is disqualified for any reason, JOOLA will award the applicable prize to an alternate winner by random drawing from among all remaining eligible entries. The return of any prize notification or prize as undeliverable may result in disqualification and an alternate winner may be selected. All income taxes resulting from acceptance of prize are the responsibility of winner. By entering this Sweepstakes, entrant accepts and agrees to these Rules and the decisions of JOOLA, which shall be final in all matters. Winners must have a valid shipping address in USA.

  4. LIMITATION OF LIABILITY: By entering this Sweepstakes, entrants release, discharge, and waive all right to, and hold JOOLA, its parent companies, affiliates, affiliated entities, subsidiaries, owners, directors, officers, employees, consultants, contractors, sponsored athletes, representatives, attorneys, and agents (together, the “Promotion Parties”) harmless from and against, any claim, liability, loss, penalty, fine, damage (including punitive, incidental, and consequential damages), or expense (including attorneys’ fees) arising out of or in connection with participation in this Sweepstakes or the acceptance, use, or misuse of any prize. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO CERTAIN PORTIONS OF THE ABOVE MAY NOT APPLY TO YOU. Promotion Parties will not be responsible for: late, incomplete, or incorrect entries; an entrant’s failure to receive prize notices due to entrant’s spam, junk email, or other security settings or for entrants’ provision of incorrect or otherwise non-functioning contact information; technical, hardware, or software malfunctions, lost or unavailable network connections, or failed, incorrect, inaccurate, incomplete, garbled, or delayed electronic communications whether caused by the sender or by any of the equipment or programming associated with or used in this Sweepstakes; by any human error which may occur in the processing of the entries in this Sweepstakes; or any typographical, technological, or other error in the publishing of the offer, administration of the Sweepstakes, or announcement of the prize. If, in JOOLA’s sole and absolute discretion, there is such an error, or there is any suspected evidence of tampering with any portion of the sweepstakes, or if technical difficulties (including viruses and bugs) compromise the integrity of the Sweepstakes, JOOLA reserves the right to cancel or modify this Sweepstakes in a manner deemed appropriate by JOOLA. If JOOLA terminates or modifies the Sweepstakes, JOOLA may select a winner from among all eligible entries received as of date of termination. If a dispute arises as to the identity of a potentially winning entrant, entries will be declared made by the name on the online entry form.

Without limiting the generality of the foregoing, each entrant understands and agrees that all rights under Section 1542 of the Civil Code of California and any similar law of any state or territory of the United States are hereby expressly waived by entrant against the Promotion Parties. Section 1542 reads as follows: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”.

  1. PRIZE[S]: 5 Grand prize winners will receive a $300 joola.com gift card. Gift card valued at $300. Total of all prizes valued at $1,500.00. Prize consists of only those items specifically listed as part of the prize. Limit one prize per family or household. No substitution or transfer of prize permitted by winner. JOOLA reserves the right to substitute a prize of equal or greater value. All prizes will be awarded.

  2. DISPUTES AND GOVERNING LAW: Entrant agrees: (a) any and all disputes, claims, and causes of action arising out of or connected with this Sweepstakes or any prize awarded shall be resolved individually, without resorting to any form of class action; (b) there will be no right or authority for any dispute to be brought, heard, or arbitrated as a class action (“Class Action Waiver”). This Class Action Waiver is severable from this Sweepstakes if it is found unenforceable. Notwithstanding any other provision in these Rules, any claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, revocable, void, or voidable must be heard exclusively in the US District Court of Maryland, Baltimore, or the Maryland state courts in Montgomery County, Maryland, and not by an arbitrator; any other claim relating to this Sweepstakes will be subject to the arbitration provisions below. The Class Action Waiver is severable in any case in which the dispute is filed as an individual action and severance is necessary to ensure the individual action proceeds in arbitration; and (c) any and all claims, judgements and awards shall be limited to actual out-of-pocket costs incurred, but in no event attorneys’ fees. All issues and questions concerning the construction, validity, interpretation, and enforceability of these Rules, or the rights and obligations of the participant and/or JOOLA in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of the State of Maryland, without giving effect to any choice of law or conflict of law rules (whether the State of Maryland or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Maryland.

  3.  BINDING ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

(a) This Section is referred to in these Rules as the “Arbitration Agreement.” Except for a claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, revocable, void, or voidable (as set forth in Paragraph 6), you agree any and all disputes or claims that may arise between you and JOOLA, whether arising out of or relating to these Rules, this Sweepstakes, your participation in the Sweepstakes, the prize, acceptance, possession, use or misuse of the prize, any advertising, or any aspect of the relationship between us arising out of the Sweepstakes, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree, by participating in the Sweepstakes, you are waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

(b) YOU AND JOOLA AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND JOOLA AGREE IN WRITING OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.

ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S).

(c) JOOLA is always interested in resolving disputes amicably and efficiently, and many entrant concerns can be resolved quickly and to the participant’s satisfaction by emailing JOOLA’s support team at info@joola.com. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to JOOLA should be sent to JOOLA, 915 Meeting Street, Suite 1300, Attention: Legal Department. The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If JOOLA and you do not resolve the claim within 60 calendar days after the Notice is received by JOOLA, you or JOOLA, as applicable, may initiate an arbitration proceeding. During the arbitration, the existence or amount of any settlement offer made by JOOLA or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or JOOLA is entitled.

(d) Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (collectively, the “AAA Rules”), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, http://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found at the AAA’s consumer arbitration page, http://www.adr.org/consumer_arbitration. (If AAA is unwilling or unable to acknowledge receipt and set a response deadline within 15 days of the filing of a “Demand for Arbitration,” then either party can elect to have the arbitration administered by the JAMS Inc. (“JAMS”) or any other mutually agreeable arbitration administration service willing to hear the dispute – in either case subject to the consumer-arbitration rules of the applicable alternate arbitration service, rather than the AAA Rules.) If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of these Rules as a court would. Subject only to a claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, revocable, void, or voidable (as set forth in Paragraph 6), all issues are for the arbitrator to decide, including issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual, under and subject to these Rules and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

(e) Any arbitration hearings will take place in Washington, DC. If your claim is for $10,000 or less, JOOLA agrees you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic/video hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.

(f) Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. Any payment of attorneys’ fees will be governed by the AAA Rules.

(g) All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

(h) If a court or the arbitrator decides any term or provision of this Arbitration Agreement other than clause (b) above is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of clause (b) is invalid or unenforceable, then the entirety of this Arbitration Agreement (and only this Arbitration Agreement) shall be null and void. The remainder of these Rules will continue to apply.

  1. PRIVACY: Information submitted with an entry is subject to the Privacy Policy stated on JOOLA.com. To read the Privacy Policy, click here.

  2. WINNERS LIST: For the names of all prize winners/name of prize winner, available after Wednesday, April 29, send a self-addressed, stamped #10 envelope to JOOLA, 915 Meeting Street, Suite 1300, North Bethesda, Maryland 20852; attention: Sweepstakes: 2026 Spring Customer Survey

  3. SPONSOR: JOOLA, 915 Meeting Street, Suite 1300, North Bethesda, Maryland 20852.